Liaison Office
Welcome. Our Liaison Team in the Cleveland VA Regional Office advocates for Ohio veterans and their families. It provides resources and assistance to county veterans service officers and partners to empower them to render the best service and support to those who have served.
CVSO Guidance
VA Guidance
04.23.15 - VA Standard Forms Handout
04.23.15 - VA Standard Forms List
04.23.15 - Veterans Fact Sheet - Intent to File
10.15.14 - Veterans Choice Program Wait Times
10.08.13 - Claims Appeals Forms Regulation Update Q&A
10.08.13 - Standard Claims and Appeals Forms Update
Other Guidance
09.18.13 - VA PIV Card Signed Memorandum
04.08.13 - VA Fully-Developed Claims Letter to CVSOs
Information Technology
CAG Printing
Obtaining VA Systems Access
CVSO VA Systems Access and PIV Card SOP (Nov. 2018)
- TMS - www.tms.va.gov
- TRIP - www.sep.va.gov
Identity Documentation Criteria
Instructions to Install Citrix
Personal Identity Verification (PIV) Cards
Acceptable Forms of Identification
Ohio PIV Card Issuance Facilities
PIV Software (ActivClient) Installation Guide
Request for PIV Card Form (VA Form 0711 CVSO)
Public Key Infrastructure (PKI)
Configuring Outlook 2010 Email with PIV
PKI Subscriber Request Form and Agreement
Stakeholder Enterprise Portal (SEP)
SEP R9 Release Notes (July 2015)
- SEP - www.sep.va.gov
Claims Resources
Disability Benefits Questionnaire (DBQ)
Fast Letters
07.07.14 - Automating and Simplifying Burial Benefit Payments (FL14-06)
05.23.14 - Transition to Electronic Service Treatment Records (FL14-04)
10.01.13 - Plot and Burial Allowances (FL13-24)
08.02.13 - Processing Fully-Developed Claims Received Aug. 6, 2013 through Aug. 5, 2015 (FL13-17)
08.08.12 - Over Age 65 Vets (FL12-20)
06.27.12 - Clothing Allowances (FL12-17)
09.08.11 - Exams for Incarcerated Veterans (FL11-22)
12.16.10 - Disability Benefits Questionnaire (FL10-53)
Fully-Developed Claims (FDC)
Fully-Developed Claims Help Sheet
Transformation Process - Lane Assignment Criteria
VBA Letters
09.23.14 - Camp Lejeune Veterans and Family Payment or Reimbursement for Certain Medical Expenses
06.23.14 - New Fugitive Felon Policy & Procedures (VBAL 20-14-09)
06.20.14 - Administration of Same-Sex Benefits (VBAL 20-14-08)
Other Resources
Correcting Military Records and Discharge Review - Service Review Boards
Standard Claims and Appeals Form Rule
VA Form 21-0966 Intent to File
VA Math - Combined Ratings Table
VA Regional Office Station Numbers
Veterans Health Information Exchange
VA Forms
Look up VA Forms at www.va.gov/vaforms
Fully-Developed Compensation Checklist
List of DBQs Accepted by the VA
Request for Ohio Public Records
VA Regional Office Information
End of Month Submission Procedures
VA Form 21-22 POA Requirements
